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De-escalation Training Workshop for Employees & Customer Service

Kingswood Security’s conflict de-escalation training is a highly interactive workshop that equips you with effective communication skills to address highly charged and emotional situations, achieve conflict resolution, and how to de-escalate aggression so that you can manage stressful situations.

You will learn powerful strategies for conflict de-escalation, including giving positive choices, recognizing different types of anger, responding to anger, finding the voice of reason, using voice and body language, active listening, and distraction, fostering good conversations, remembering personal safety, and knowing when they are the right person to respond.

What to Expect from our De-escalation training? 

Expert a highly interactive and dynamic conflict de-escalation training session. This training offers several benefits, including enhanced personal safety and confidence. You will recognize that you have choices in how to respond to potential conflict and violent situations, which helps them make safe and effective choices during highly stressful and charged situations. Additionally, this training can lead to reduced stress and conflict in the workplace, as you become equipped with practical tools and the confidence to respond to and safely manage conflict.

3 Conflict De-escalation Skills You Should Know

✅ Empower with positive choices

People inherently prefer making their own decisions rather than being dictated to!

✅ Discover the voice of reason

In high-stress situations, it's crucial to determine if you can find the voice of reason to manage effectively.

✅ Encourage effective communication

Clear and concise dialogue is vital during tense moments, as the words spoken can greatly impact the outcome.

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Explore these strategies and more in our Amazon #1 Best Selling Book, "10 Powerful Strategies for Conflict De-Escalation."

“This book is full of great information! De-escalation is a very power tool to utilize in everyday life.”

— Steve

This book is packed with practical tools & real-life anecdotes to help you help others in crisis!

— P. Hanson

Everyone deals with conflict at one time or the other in their lives, so it would be good to have the skills to resolve conflict in a positive manner.

— MikenTexas

I love the 10 strategies. They were clearly layed out, easy to follow and apply. I would recommend this book to everybody.

— Masse A

Experience Comprehensive Full-Service Conflict Training

Our conflict management training goes beyond simply teaching staff to resolve conflicts. Your team will master essential interpersonal skills, preventing issues before they escalate. They'll foster a secure and supportive work environment, embracing each other's differences and turning minor disputes into valuable learning opportunities.

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Who can benefit from this training?

  • Houses of Worship, Churches, and Nonprofits

  • Front Desk and Reception Personnel

  • Schools, Colleges, and Educational Institutions

  • Healthcare Professionals

  • Businesses and Corporations

How can this training benefit you?

By completing the Conflict Resolution & De-escalation Strategies course, participants will gain the ability to:

  1. Implement effective conflict de-escalation techniques.

  2. Identify various forms of anger and respond appropriately.

  3. Practice empathetic listening and promote productive conversations.

  4. Encourage personal responsibility by offering positive choices.

  5. Utilize voice and body language to defuse potentially hazardous situations.

  6. Keep personal safety concepts and strategies in mind.

 

 Ready for Conflict De-escalation training?

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